How we help our clients to STOP ticking boxes

Stop Confusing Acceptance Criteria with Tolerance Limits

Stop Confusing Acceptance Criteria with Tolerance Limits

In case you're interested... For more strategies on reducing project nonconformity and rework, saving money and time, improving your client relationship and winning more work, check out our free resource library. It's a one stop shop for fast info to start...

read more
How we help our clients achieve Project Success

How we help our clients achieve Project Success

In case you’re interested… For more strategies on reducing project nonconformity and rework, saving money and time, improving your client relationship and winning more work, check out our free resource library. It’s a one stop shop for fast info to start accelerating...

read more
Construction Project Tenders – Getting Started

Construction Project Tenders – Getting Started

If you're an emerging Contractor looking to land your first tender award, this is the article you can't afford to miss! I've worked with Contractor's of all shapes and sizes, from the multi-billion international giants to the small sole traders. To even qualify for...

read more
Emergency Response Planning: 5 tips for success

Emergency Response Planning: 5 tips for success

Our sunburnt country is currently facing devastating impacts from heavy rain and flooding. Here at IMAS we hope everyone is safe and supported during this heartbreaking time. I myself, along with my neighbours have been trapped on our property for four days now, cut...

read more
What is risk based thinking?

What is risk based thinking?

Back in 2015 there was a game-changing shift for ISO 9001 (Quality Management Systems - Requirements). Everyone was used to the normal Plan-Do-Check-Act (PDCA) cycle. Everyone knew they had boxes to tick and processes to follow. And yet...there was still something...

read more
How to have a better auditor/auditee relationship

How to have a better auditor/auditee relationship

The auditor and auditee relationship is delicate. On one hand, you have a professional who puts their heart and soul into their work that is suddenly up for “examination”. On the other hand, you have a professional who is measuring evidence against requirements. It is...

read more
Stop Confusing Acceptance Criteria with Tolerance Limits

Stop Confusing Acceptance Criteria with Tolerance Limits

In case you're interested... For more strategies on reducing project nonconformity and rework, saving money and time, improving your client relationship and winning more work, check out our free resource library. It's a one stop shop for fast info to start...

read more
How we help our clients achieve Project Success

How we help our clients achieve Project Success

In case you’re interested… For more strategies on reducing project nonconformity and rework, saving money and time, improving your client relationship and winning more work, check out our free resource library. It’s a one stop shop for fast info to start accelerating...

read more
Construction Project Tenders – Getting Started

Construction Project Tenders – Getting Started

If you're an emerging Contractor looking to land your first tender award, this is the article you can't afford to miss! I've worked with Contractor's of all shapes and sizes, from the multi-billion international giants to the small sole traders. To even qualify for...

read more
What is an effective Assurance Programme?

What is an effective Assurance Programme?

The term "Assurance Programme" gets thrown about quite a bit. Sadly, this is the aspect of the management system that I consistently see ISO 9001 certified organisations struggling with. In this article we'll explore why we need an effective assurance programme and...

read more
Emergency Response Planning: 5 tips for success

Emergency Response Planning: 5 tips for success

Our sunburnt country is currently facing devastating impacts from heavy rain and flooding. Here at IMAS we hope everyone is safe and supported during this heartbreaking time. I myself, along with my neighbours have been trapped on our property for four days now, cut...

read more
What is risk based thinking?

What is risk based thinking?

Back in 2015 there was a game-changing shift for ISO 9001 (Quality Management Systems - Requirements). Everyone was used to the normal Plan-Do-Check-Act (PDCA) cycle. Everyone knew they had boxes to tick and processes to follow. And yet...there was still something...

read more
How to have a better auditor/auditee relationship

How to have a better auditor/auditee relationship

The auditor and auditee relationship is delicate. On one hand, you have a professional who puts their heart and soul into their work that is suddenly up for “examination”. On the other hand, you have a professional who is measuring evidence against requirements. It is...

read more
Stop Confusing Acceptance Criteria with Tolerance Limits

Stop Confusing Acceptance Criteria with Tolerance Limits

In case you're interested... For more strategies on reducing project nonconformity and rework, saving money and time, improving your client relationship and winning more work, check out our free resource library. It's a one stop shop for fast info to start...

read more
How we help our clients achieve Project Success

How we help our clients achieve Project Success

In case you’re interested… For more strategies on reducing project nonconformity and rework, saving money and time, improving your client relationship and winning more work, check out our free resource library. It’s a one stop shop for fast info to start accelerating...

read more
Construction Project Tenders – Getting Started

Construction Project Tenders – Getting Started

If you're an emerging Contractor looking to land your first tender award, this is the article you can't afford to miss! I've worked with Contractor's of all shapes and sizes, from the multi-billion international giants to the small sole traders. To even qualify for...

read more
Emergency Response Planning: 5 tips for success

Emergency Response Planning: 5 tips for success

Our sunburnt country is currently facing devastating impacts from heavy rain and flooding. Here at IMAS we hope everyone is safe and supported during this heartbreaking time. I myself, along with my neighbours have been trapped on our property for four days now, cut...

read more
Did the dog REALLY eat your homework…?

Did the dog REALLY eat your homework…?

I want to start a very candid conversation about objective evidence, what is it really, why do we have it, and why is it so important? This topic is for both members of an organisation and also for auditors. 1: What is Objective Evidence? There's a plethora of...

read more
What is risk based thinking?

What is risk based thinking?

Back in 2015 there was a game-changing shift for ISO 9001 (Quality Management Systems - Requirements). Everyone was used to the normal Plan-Do-Check-Act (PDCA) cycle. Everyone knew they had boxes to tick and processes to follow. And yet...there was still something...

read more
How to have a better auditor/auditee relationship

How to have a better auditor/auditee relationship

The auditor and auditee relationship is delicate. On one hand, you have a professional who puts their heart and soul into their work that is suddenly up for “examination”. On the other hand, you have a professional who is measuring evidence against requirements. It is...

read more
Did the dog REALLY eat your homework…?

Did the dog REALLY eat your homework…?

I want to start a very candid conversation about objective evidence, what is it really, why do we have it, and why is it so important? This topic is for both members of an organisation and also for auditors. 1: What is Objective Evidence? There's a plethora of...

read more
What is risk based thinking?

What is risk based thinking?

Back in 2015 there was a game-changing shift for ISO 9001 (Quality Management Systems - Requirements). Everyone was used to the normal Plan-Do-Check-Act (PDCA) cycle. Everyone knew they had boxes to tick and processes to follow. And yet...there was still something...

read more
How to have a better auditor/auditee relationship

How to have a better auditor/auditee relationship

The auditor and auditee relationship is delicate. On one hand, you have a professional who puts their heart and soul into their work that is suddenly up for “examination”. On the other hand, you have a professional who is measuring evidence against requirements. It is...

read more

In case you’re interested…

For more strategies on reducing project nonconformity and rework, saving money and time, improving your client relationship and winning more work, check out our free resource library. It’s a one stop shop for fast info to start accelerating your project success – Click HERE

Let’s get started…

Construction’s dirtiest words start with “A”. Audit and Assurance. Most new clients start off with the same complaint…AUDITS SUCK! The most common complaint I hear when bringing on new clients is they perceive assurance activities to be nothing but expensive, boring, box-ticking exercises that waste their precious time and don’t give them value, and, they just don’t have the time for that.

Does that sound familiar?

Here are 3 ways that you can improve your assurance activities and stop ticking boxes.

Design an Assurance Schedule that supports project success

What the hell does that mean…..? Risk Based Thinking. You need to get clear on the questions you want answered and how important those answers are.

If your question is “have I ticked a box so say I went outside today” by all means…keep doing what you’re doing.

Assurance is only a tool…it’s not the result. We use tools to achieve results….and the results we get are directly proportional to the tools we use. Still with me?

If you’re looking back on your assurance schedule, or maybe you’ve just come out of an audit, feeling like you’ve just ticked some pretty expensive boxes, that tells me you’re not asking the right questions.

Once you know what questions you want to ask, and you can assign some importance to those answers, you can plan assurance far more effectively. You will know exactly when and where to:

  • Management System Audit
  • Supply Chain Audit
  • Product Audit
  • Service Audit
  • Work Process Control Audit
  • Work Process Validate
  • Inspect; and,
  • Surveil

No time wasting. No box ticking.

Deliver with intention and value

This comes down to resourcing and time. If you’ve gotten this far and you’ve designed a rockstar assurance schedule…well…you still need to execute it exactly when and where you said you would. Enter common problem number 2: TIME POOR MANAGERS.

I often ask people WTF….What’s the Function? Remember we’re here to ask specific questions on specific things at specific times…to get specific answers that we deemed necessary to steer us towards project success. If we’re not sticking to the schedule…what a waste of time that is!

There are two ways for time poor managers to stick to these schedules

  1. Do less better; or,
  2. Outsource it.

Once you’ve gone and done the “things” you still need to do something with it. Assurance Data is pure gold when used effectively. It can give you untold insights, trends and information that was previously hidden or hard to see. You can almost predict the future with the knowledge you gather, and knowledge is a powerful thing.

Just like I’m totally 100% against pointless box ticking….I’m also 100% against data for data’s sake. Report on what’s important. Communicate what needs to be known. Getting clear on what data you will record, present and report on is as important as getting clear on the questions you’ll ask in the first place.

Develop the Solutions 

So far, we’ve designed that amazing assurance program, and we’ve delivered the activities. Now what?

You need to actually DO SOMETHING with the assurance results. Something far more meaningful than slapping a band aid on the surface issues, or even worse, only ever addressing the symptoms of a problem and never actually going any deeper. Unfortunately, this is often the case.

Ask yourself…how many times have you responded to an NCR or Corrective Action with any of the following:

  • Use as is….within tolerance…fit for purpose
  • Deliver a toolbox
  • Re-run the induction
  • Re-sign the SWMS

These don’t solve problems. Ever the optimist I refuse to believe your crew members are willfully negligent or stupid. On the contrary…they’re your biggest and most untapped source for solutions. Get them involved with structured problem solving techniques. Give them a voice and ask THEM the right questions.

 

Final Thoughts

Our Assured to Succeed service follows this model.

When you sign up for a 90 day assurance program, we work with you to:

  1. Design your customised Assurance Program for the next 90 days
  2. Deliver the assurance activities, when and where we said, presenting the right data in a comprehensive format to suit your project needs
  3. Develop the solutions, using the same problem solving frameworks we use within our project success coaching programs.

Watch the video below for a quick walkthrough of our Assured to Succeed model.

 

Is putting an end to meaningless box ticking a priority for you right now?

P.s. Whenever you’re ready…here are three ways I can help you reduce the number and cost of nonconformity and increase profitability and client satisfaction:

  1. Subscribe to our blog. It’s our popular FREE library of fast info and resources to help you level up your project quality performance
  2. Download our free workbook to help you set EPIC Project Quality Objectives that add value and will actually be used
  3. Work with me and my team privately and get BIG RESULTS in 90 days. No matter your project size or locations, we’re here to support, enhance and accelerate the efforts of your quality team through our proven Assured to Succeed service.
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