Stop Confusing Acceptance Criteria with Tolerance Limits

How we help our clients to STOP ticking boxes

How we help our clients to STOP ticking boxes

In case you’re interested… For more strategies on reducing project nonconformity and rework, saving money and time, improving your client relationship and winning more work, check out our free resource library. It’s a one stop shop for fast info to start accelerating...

read more
How we help our clients achieve Project Success

How we help our clients achieve Project Success

In case you’re interested… For more strategies on reducing project nonconformity and rework, saving money and time, improving your client relationship and winning more work, check out our free resource library. It’s a one stop shop for fast info to start accelerating...

read more
Construction Project Tenders – Getting Started

Construction Project Tenders – Getting Started

If you're an emerging Contractor looking to land your first tender award, this is the article you can't afford to miss! I've worked with Contractor's of all shapes and sizes, from the multi-billion international giants to the small sole traders. To even qualify for...

read more
Emergency Response Planning: 5 tips for success

Emergency Response Planning: 5 tips for success

Our sunburnt country is currently facing devastating impacts from heavy rain and flooding. Here at IMAS we hope everyone is safe and supported during this heartbreaking time. I myself, along with my neighbours have been trapped on our property for four days now, cut...

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What is risk based thinking?

What is risk based thinking?

Back in 2015 there was a game-changing shift for ISO 9001 (Quality Management Systems - Requirements). Everyone was used to the normal Plan-Do-Check-Act (PDCA) cycle. Everyone knew they had boxes to tick and processes to follow. And yet...there was still something...

read more
How to have a better auditor/auditee relationship

How to have a better auditor/auditee relationship

The auditor and auditee relationship is delicate. On one hand, you have a professional who puts their heart and soul into their work that is suddenly up for “examination”. On the other hand, you have a professional who is measuring evidence against requirements. It is...

read more
How we help our clients to STOP ticking boxes

How we help our clients to STOP ticking boxes

In case you’re interested… For more strategies on reducing project nonconformity and rework, saving money and time, improving your client relationship and winning more work, check out our free resource library. It’s a one stop shop for fast info to start accelerating...

read more
How we help our clients achieve Project Success

How we help our clients achieve Project Success

In case you’re interested… For more strategies on reducing project nonconformity and rework, saving money and time, improving your client relationship and winning more work, check out our free resource library. It’s a one stop shop for fast info to start accelerating...

read more
Construction Project Tenders – Getting Started

Construction Project Tenders – Getting Started

If you're an emerging Contractor looking to land your first tender award, this is the article you can't afford to miss! I've worked with Contractor's of all shapes and sizes, from the multi-billion international giants to the small sole traders. To even qualify for...

read more
What is an effective Assurance Programme?

What is an effective Assurance Programme?

The term "Assurance Programme" gets thrown about quite a bit. Sadly, this is the aspect of the management system that I consistently see ISO 9001 certified organisations struggling with. In this article we'll explore why we need an effective assurance programme and...

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Emergency Response Planning: 5 tips for success

Emergency Response Planning: 5 tips for success

Our sunburnt country is currently facing devastating impacts from heavy rain and flooding. Here at IMAS we hope everyone is safe and supported during this heartbreaking time. I myself, along with my neighbours have been trapped on our property for four days now, cut...

read more
What is risk based thinking?

What is risk based thinking?

Back in 2015 there was a game-changing shift for ISO 9001 (Quality Management Systems - Requirements). Everyone was used to the normal Plan-Do-Check-Act (PDCA) cycle. Everyone knew they had boxes to tick and processes to follow. And yet...there was still something...

read more
How to have a better auditor/auditee relationship

How to have a better auditor/auditee relationship

The auditor and auditee relationship is delicate. On one hand, you have a professional who puts their heart and soul into their work that is suddenly up for “examination”. On the other hand, you have a professional who is measuring evidence against requirements. It is...

read more
How we help our clients to STOP ticking boxes

How we help our clients to STOP ticking boxes

In case you’re interested… For more strategies on reducing project nonconformity and rework, saving money and time, improving your client relationship and winning more work, check out our free resource library. It’s a one stop shop for fast info to start accelerating...

read more
How we help our clients achieve Project Success

How we help our clients achieve Project Success

In case you’re interested… For more strategies on reducing project nonconformity and rework, saving money and time, improving your client relationship and winning more work, check out our free resource library. It’s a one stop shop for fast info to start accelerating...

read more
Construction Project Tenders – Getting Started

Construction Project Tenders – Getting Started

If you're an emerging Contractor looking to land your first tender award, this is the article you can't afford to miss! I've worked with Contractor's of all shapes and sizes, from the multi-billion international giants to the small sole traders. To even qualify for...

read more
Emergency Response Planning: 5 tips for success

Emergency Response Planning: 5 tips for success

Our sunburnt country is currently facing devastating impacts from heavy rain and flooding. Here at IMAS we hope everyone is safe and supported during this heartbreaking time. I myself, along with my neighbours have been trapped on our property for four days now, cut...

read more
Did the dog REALLY eat your homework…?

Did the dog REALLY eat your homework…?

I want to start a very candid conversation about objective evidence, what is it really, why do we have it, and why is it so important? This topic is for both members of an organisation and also for auditors. 1: What is Objective Evidence? There's a plethora of...

read more
What is risk based thinking?

What is risk based thinking?

Back in 2015 there was a game-changing shift for ISO 9001 (Quality Management Systems - Requirements). Everyone was used to the normal Plan-Do-Check-Act (PDCA) cycle. Everyone knew they had boxes to tick and processes to follow. And yet...there was still something...

read more
How to have a better auditor/auditee relationship

How to have a better auditor/auditee relationship

The auditor and auditee relationship is delicate. On one hand, you have a professional who puts their heart and soul into their work that is suddenly up for “examination”. On the other hand, you have a professional who is measuring evidence against requirements. It is...

read more
Did the dog REALLY eat your homework…?

Did the dog REALLY eat your homework…?

I want to start a very candid conversation about objective evidence, what is it really, why do we have it, and why is it so important? This topic is for both members of an organisation and also for auditors. 1: What is Objective Evidence? There's a plethora of...

read more
What is risk based thinking?

What is risk based thinking?

Back in 2015 there was a game-changing shift for ISO 9001 (Quality Management Systems - Requirements). Everyone was used to the normal Plan-Do-Check-Act (PDCA) cycle. Everyone knew they had boxes to tick and processes to follow. And yet...there was still something...

read more
How to have a better auditor/auditee relationship

How to have a better auditor/auditee relationship

The auditor and auditee relationship is delicate. On one hand, you have a professional who puts their heart and soul into their work that is suddenly up for “examination”. On the other hand, you have a professional who is measuring evidence against requirements. It is...

read more

In case you’re interested…

For more strategies on reducing project nonconformity and rework, saving money and time, improving your client relationship and winning more work, check out our free resource library. It’s a one stop shop for fast info to start accelerating your project success – Click HERE

Let’s get started…

Imagine you’ve got a special event coming up, and you need a once in a lifetime outfit. This single outfit is going to cost more than your entire wardrobe combined.

You engage an expert tailor to get your custom outfit. They measure your body. Legs, hips, chest, shoulders, arms.

Then you choose the fabric, the colours, thread and embellishments.

In other words…you have set the acceptance criteria.

You want a fabulous outfit that fits your body.

Let’s fast forward, it’s time to collect your outfit. You go to your tailor shop and your outfit is unveiled.

But…something doesn’t quite look “right”.

The colour fabric you chose was a blue grey paired with a royal purple thread. The outfit you’re seeing is more like a sky blue with navy blue thread. You try it on and it’s almost a perfect fit…except it’s too tight across the shoulders when you do up the jacket buttons…but okay when left undone.

You’re told “there were supply issues” and “maybe your shoulders changed”…really?

The outfit does not meet your acceptance criteria.

You’re really disappointed. There’s not enough time to have the outfit re-made.

The tailor tells you “even if I remade it you’d still have to pay for this one because it’s still “FIT FOR PURPOSE”

What a joke.

You think about your event…and decide…sure I’ll wear it, I can make do.

This is also known as….the outfit is within your Tolerance Limits.

Acceptance Criteria and Tolerance Limits are two different things.

Acceptance Criteria is where we should be aiming, that’s the performance that’s required of us. Tolerance Limits…are graciously provided so if we do stuff something up, if something doesn’t go to plan…well we can still salvage the work. It’s not what your client ordered. It’s not going to satisfy them, let alone delight them…but it’ll get you out of trouble.

When we start replacing acceptance criteria with tolerance limits…what we’re really saying is we want to be paid A-Grade money for producing a B-grade product.

You can be non-conforming and within tolerance. We need to understand that point of difference.

Precision and accuracy  = Satisfaction and Confidence

Satisfaction and confidence is what’s going to win you more tenders.

When you’re being compared to the contractor that kept missing the mark but you’re known to consistently hit the same target with precision and accuracy … who do you think is going to win the contract?

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Karice Grundon PCQI, 26 August 2021

Karice Grundon PCQI is an experienced Transport Infrastructure Construction Professional when it comes to lifting the quality performance of projects. Karice is a Certified Lead Auditor and Management System designer across several ISO standards, a mentor for emerging auditors in the profession and the Director and Principal Consultant of Integrated Management & Assurance Solutions Pty Ltd. 

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